Working With Market Jar

This explains how a partnership with Market Jar runs, from the first conversation to the way we plan, report and decide what comes next. We work with established businesses turning over £2m, and everything we do is judged on whether it brings you more of the right customers.

How it starts

It starts with a 15-minute call with James to see whether we're the right fit for your business. After the call, we email you our honest view on fit, along with the partnership fee, and if you want to go ahead, we sign and start with the Growth Blueprint.

The Growth Blueprint comes first

The Growth Blueprint takes a minimum of two weeks and shows where growth is being lost. We start with clarity, meaning whether it's obvious who you're for, what problem you solve and what changes for the customer, then look at whether there's proof beside the claims you make, and finally at how easily the right customers can find you, trust you and choose you.

It ends with a plan for the first three months. Every task in it has an owner, anything it depends on and a measure tied to customer growth, so you know what's being done and why before any work starts.

Three months at a time

We only commit to three months of work at a time. What happens after that is decided at a quarterly review, using what actually happened rather than what a long plan assumed in advance, so if something is working we do more of it, and if it isn't we change course and tell you why.

How we measure progress

We judge the work on enquiries, customers and revenue. Search visibility and website visits show whether the work is taking hold, but we'll never present them as new customers, and you can see what's been done, what's changed and what's next at any time in your Market Jar portal.

A direct working relationship

You'll work directly with the people doing the work, and we never take on more than 30 businesses at once, so we can stay close to yours. If something needs a decision from you, we'll say so plainly, and if something isn't working, you'll hear it from us first.

What we need from you

Early on, we need access to your website, analytics and Search Console, and our step-by-step access guides make that quick. After that, we need honest conversations about what's working and the freedom to make changes when the evidence supports them, because you know your customers and market better than anyone.

Working hours

Our working hours are Monday to Thursday, 9am to 5pm, and Friday, 9am to 3pm. If you contact us outside these hours, we'll pick it up on the next working day.

The right fit matters

We don't take on every business that enquires, and if we don't see a meaningful opportunity to grow your customers, we'll tell you after the first call. If you'd like to find out whether there's one in your business, book a 15-minute call.